POLICIES & PROCEDURES
Emergencies
My practice is not an emergency service, and messages may not be seen right away. If you’re in crisis, call or text 988 (Suicide & Crisis Lifeline), call 911, or go to your nearest emergency room.
Privacy & Confidentiality
Your privacy matters to me. My Notice of Privacy Practices explains how your health information is used and protected, and what your rights are. Confidentiality has legal and ethical limits, such as risk of harm to yourself or others, suspected abuse of a child or vulnerable adult, or a court order. I’ll review these with you at your first session and provide this documentation through my client portal.
For general information about health privacy rights, visit HHS: Your Rights Under HIPAA.
Your Right to a Good Faith Estimate
Under the law, health care providers must give clients who don’t have insurance, or who aren’t using insurance, an estimate of the expected charges for medical items and services.
You have the right to receive a Good Faith Estimate of the total expected cost of any non-emergency services, including counseling.
All clients receive a copy of the Good Faith Estimate when signing up for services.
For questions or more information, visit cms.gov/nosurprises.
Fees, Cancellations & Payment
Session fees, cancellation and no-show policies, and insurance and superbill information are listed on my Counseling page.
TeleMental health
Online sessions take place on a secure, HIPAA-compliant video platform called SimplePractice. You must be located in North Carolina at the time of each telemental health session. Please join from a private space where you can speak freely. You can read more about Telemental health with me here.
Walk-and-Talk Sessions
I offer in-person sessions outside, as we walk and talk. Sessions held outdoors carry limits to privacy, since we may encounter other people. We’ll discuss these limits and how we’ll handle them before your first walk-and-talk session.
Communication
Email and text messages are not fully secure. Please use them only for scheduling, and use the secure client portal for anything more personal. I’m generally unable to respond to messages outside business hours.
Professional Disclosure & Complaints
My Professional Disclosure Statement describes my training, approach, and the services I provide. If you have a concern about my services, I encourage you to talk with me first. You may also contact the North Carolina Board of Licensed Clinical Mental Health Counselors at ncblcmhc.org.
Accessibility
I’m committed to making this website accessible to everyone. If you have trouble accessing any content, please contact me, and I’ll gladly help.
If you are a new client, please select the “I’m a new client” button, then choose an appointment time. You will be directed on how to create an account.
Existing clients can log into their account by visiting the client portal and choosing “Existing Clients.” Clients can send and receive messages, download forms, and handle billing and payments through the portal.
